We are more than happy to refund or exchange any item (not including sale items) within 14 days from date of arrival, if for any reason you change your mind (subject to our terms and conditions).
HOW TO RETURN OR EXCHANGE AT VOILA BEBE SHOP?
1) Go to Voila Bebe Shop Return/Exchange Portal: https://www.voilabebeshop.com/a/returns
2) Have your order number handy and fill in the blank; all you need is your order number and e-mail address.
3) Let us now which items are you returning and the reason of your return or exchange.
4) Print out your pre-paid label (only valid within US, international you will have to pay for your own shipping label) provided by Voila Bebe Shop.
5) Package your items carefully, items must unworn, undamaged, and have the tags still on them.
6) Shoes must be in their original, undamaged box as it is considered part of the item. Upon processing the return or exchange, the Seller will refund the item's’ purchase price less (less the $5.95 return fee) to your original payment method.
STORE CREDIT AT VOILA BEBE SHOP? We are happy to help you with a store credit for any item you will like to return. We do not charge any fee for store credit. Just go to a portal:
FINAL SALE: all discounted items are final sale.
INTERNATIONAL RETURNS OR EXCHANGES? For International returns or exchange customers should provide their own shipping label and items should be delivered to the following address:
Voila Bebe Shop
2107 Borden Ave. 5th Fl.
Long Island City, NY 11101
WHAT HAPPENS NEXT?
1) You will receive an e-mail from Voila Bebe Shop confirming your refund
2) Within 3 business days of receiving your returned item.
Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
We can ship to virtually any address in the world.
Voila Bebe Shop use USPS as our carrier. We will ship your items no later than 24 hours after your order is placed excluding weekends. Exceptions apply.